Terms and Conditions

About Get A Drip Services. Get A Drip clinics located in the United Kingdom (England, Scotland, Wales and Northern Ireland only) are owned and operated either by us directly or by one of our franchise partners (“Franchisees”).

Cancellation Policy

Please note that Get A Drip operates on a 24 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us at least 24 hours’ notice. It is the client’s responsibility to provide timely notice. If a client arrives more than 10 minutes after their appointment start time or fails to arrive for their scheduled appointment without prior notice, we will consider this a no-show.

Clients who no-show, or wish to cancel or reschedule their appointment within 24 hours of their scheduled appointment time, are subject to a late cancellation fee. This fee is equivalent to the full cost of the appointment and will be charged to the client’s payment method on file. To rearrange or cancel your appointment, please log in to your account here: UK & Ireland.

Alternatively, please phone or email your dedicated Get A Drip clinic and speak to a member of our team who can assist you. We strive to ensure that we are always available to you and are open 7 days a week.Get A Drip reserves the right to exercise discretion in applying this policy.

We understand that exceptional circumstances may occasionally prevent clients from providing the required 24-hour notice. In such cases, clients should contact Get A Drip as soon as possible via phone or email to discuss their situation. Where clients provide reasonable explanations for their inability to attend and give notice, we may consider waiving the cancellation fee. Such decisions will be made on a case-by-case basis.

Get A Drip reserves the right to modify or update this cancellation policy at our discretion.

 

Online Bookings (UK & Ireland)

For UK & Ireland online bookings, it is a requirement that you provide your credit / debit card details in order to confirm and secure your appointment with Get A Drip. This protocol is implemented to mitigate the occurrence of no-shows and last-minute cancellations, which can have a detrimental impact on our operations and inconvenience other clients. It also ensures a secure payment process for your convenience.

Please note that your card will NOT be charged when booking online. Your payment will only be processed and charged by our staff once you arrive at our clinic for your appointment. In the case of mobile appointments, you may receive a digital invoice to be paid in advance of your scheduled appointment.All card details entrusted to us are stored through our PCI compliant payment system, adhering to the highest security standards. If you wish to remove your card details from our system, you have the option to do so at any time by accessing your account or requesting assistance from our staff.

 

Home & Office Visits

Home and office visits are subject to minimum spend with an additional call out fee, which may vary per location. If a cancellation is made less than 24 hours before your appointment, you will be subject to a late cancellation fee, as per our Cancellation Policy above. This fee is equivalent to the full cost of the appointment and will be charged to your payment method on file. Call outs must be paid 24 hours in advance, or – if the booking is made less than 24 hours before the appointment – at the time of booking. We will issue an invoice which must be paid in full, and in advance. We do not offer refunds on call outs as IV Drips are pre-mixed in our clinics. Call out times may vary up to 2 hours due to external circumstances such as poor traffic. We may try to contact you before, during or after the scheduled call out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. We have lots of home call out customers and delays have a knock-on effect on our other customers. Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment, which must be completed at least 12 hours prior to the appointment. If the medical questionnaire has not been completed in advance of the appointment, we reserve the right to cancel the appointment. Only selected promotions and discounts apply to home and office visits. Please note the terms and conditions for each individual promotional offer for clarity. We accept payment for call outs with gift card vouchers. Please see specific Gift Card terms and conditions further down this page. Click here to request a call out.

 

Urban Call Outs

Click here to view terms and conditions for our London & West Midlands call out service, facilitated by Urban. Urban Call Outs are operated by independent franchisees of Get A Drip. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you. The contract for your purchase of the products will be between you and the business that operates the participating call-out (which will be one of Get A Drip’s franchisees). The participating franchisee is responsible for preparing the products and providing them to you. The terms and conditions of sale that apply at the participating restaurant will apply to your order.

 

Packages

Packages are non-refundable and non-transferrable. Packages are sold per person and cannot be shared between multiple people. If you do not arrive for your appointment without prior notice (24 hours), we will deduct this treatment from your Package. Our Packages have no expiry date, unless otherwise stated. Each Package may have specific limitations or usage guidelines, which you agree to follow.

 

Cryotherapy Membership

Cryotherapy Monthly Unlimited Membership: £600 paid monthly. A maximum of 1 Cryotherapy session can be used per day. Memberships cannot be shared between multiple people. Individual session price of £20 is calculated based on everyday use of our Cryotherapy Monthly Unlimited Membership throughout a 30-day month period. Your membership will renew automatically every month, with payment charged to your card on file. You may cancel your membership at any time. See 2. Membership Cancellation for how to cancel your membership.

1. Membership Charge Authorisation
By signing up for a Get A Drip Cryotherapy Monthly Unlimited Membership, you authorise Get A Drip to deduct monthly dues from your debit/credit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. You understand charges will continue month-to-month until you choose to cancel your membership. There is no minimum commitment period.

2. Membership Cancellation
By signing up for a Get A Drip Cryotherapy Monthly Unlimited Membership, I understand the membership cancellation procedure is to submit a written notification of cancellation via email at least 7 days prior to my final billing cycle. This notification must be sent via email to your local Get A Drip branch. If you wish to cancel your monthly membership with us, you must cancel a minimum of 7 days before your next payment is due to be collected, in order to avoid entering the next billing cycle.

3. Refunds
All memberships and packages are non-refundable and non-transferrable.

4. Age Restrictions
All clients must be over the age of 18 at the time of their membership purchase.

5. Bookings
You can make an individual Cryotherapy session booking for any available time online via our website, or onsite with our clinic teams. Each Cryotherapy session will be automatically redeemed against your Cryotherapy Monthly Unlimited Membership. All bookings are confirmed via email.

6. Appointments
We encourage all first-time customers to arrive 15 minutes before their appointment. For experienced cryotherapy users, we recommend at least 5 minutes before their appointment.
If you are more than 15 minutes late, we reserve the right to amend your appointment time.

7. Suspension and Termination of Service
Get A Drip may suspend the operation of our Cryotherapy machines and services for repair or maintenance work or in order to update or upgrade the functionality of the service from time to time. Get A Drip may terminate your membership immediately in the event you breach any of these terms and conditions or do not pay any sums due to Get A Drip (including if the credit/debit card you use is not valid or does not work for another reason).

8. Pricing
Get A Drip reserves the right to review their prices and implement these accordingly at any time. Written notice will be issued by Get A Drip.

9. General
Get A Drip may change these terms and conditions from time to time. By browsing the site and viewing these terms and conditions, you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.
These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

 

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in our reception areas. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our clinic staff to watch their children during treatments. For health and safety reasons, children are prohibited from entering the treatment rooms at any time.

 

Pets Policy

We regret that we are unable to allow pets in the clinic at any time. We do allow service animals, however.

 

Promotional Offers

All promotional offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Promotional offers are only for in-clinic use. They are not available on home and office visits unless stated otherwise.

Promotional discounts are not applicable on packages, DNA Tests, Gift Vouchers, or Blood Testing unless stated otherwise. Please check individual promotional offers’ T&Cs.

 

Get A Drip Rewards (Loyalty Programme)

General 

Get A Drip Rewards is our free loyalty programme, rewarding you on your investment in your holistic health and wellbeing, 

This programme is currently available in the UK and Ireland only and is operated by Get A Drip Limited, Unit 5, Aylesford Court, Works Rd, Letchworth Garden City, SG6 1LP

The Get A Drip loyalty programme gives clients the opportunity to collect points which can be redeemed at Get A Drip Clinics and getadrip.com. 

Clients will be sent a monthly Points Balance Statement via email. Clients may view their points balance at any time by logging into their online account (UK / Ireland).

These terms and conditions are correct as of February 2024 and shall be governed by and construed in accordance with the laws of the United Kingdom and Republic of Ireland.

How to Join

All clients are automatically enrolled into Get A Drip Rewards upon creation of an account. It’s free to join with no commitments.

Collecting Points

Get A Drip clients are rewarded with loyalty points equal to 5% of their net spend on services, packages, products, and gift cards. Points are not issued on Online Nutritionist bookings or callout charges.

ACTION REWARD VALUE        
Spend £1 / €1
(On services, packages, products and gift cards)
5 points for every £1 / €1 spent (1 point per 20p /20c) £0.05 / €0.05
Online Booking
(Via getadrip.com – excludes Urban and other third party bookings)
100 points for each appointment booked online £1.00 / €1.00

Spending Points

One point is worth 1p / 1c spend, redeemable against all Get A Drip services, packages and products across all locations. Points can be redeemed both online at getadrip.com or in any Get A Drip clinics. Points are not redeemable against Gift Card and membership purchases, nor Online Nutritionist services. Points are not redeemable internationally.

To use your points on Get A Drip purchases, clients must clearly state the number of points they wish to redeem to the member of staff processing their payment. Online redemption not currently available but will be announced shortly.

You can use points to make partial or full payments towards a service, package or product at Get A Drip. Points have no value until redeemed against completed purchases with Get A Drip. Points are not exchangeable for cash.

Refunds

Please note that loyalty points cannot be refunded after redemption. Points reversal will occur on refunded services.

Online Booking points rewards are available for bookings made via Get A Drip only – Urban bookings and any other third party partnerships are excluded.

Awarding and Expiry of Points

Points will only be automatically awarded once the client’s invoice has been finalised and closed. This allows you the flexibility to adjust your booking up to your actual appointment.

All points expire 12 months from the date the loyalty points are issued, which are earned on a completed product purchase/service booking (closed invoice) at a Get A Drip Clinic.

Loyalty Points cannot be shared with another client.

Get A Drip can take action it considers appropriate, including removing or suspending a loyalty programme account and points accrued if we have reason to believe a client is abusing the programme.

Get A Drip Limited reserves the right to withdraw points promotions/offers without notice. Clients are entitled to one loyalty programme account per individual. Accounts are available for personal use only.

 

Gift Cards

Gift cards are non-refundable, cannot be exchanged for cash, and will state their expiry date. Gift cards can be redeemed on all Get A Drip services and packages. They are not valid for use with membership purchases. Gift cards cannot be used for Get A Drip Shop online product purchases, but can be redeemed for in-clinic product purchases. Please bring your gift card or email with you to your appointment for redemption. UK gift cards can only be redeemed at Get A Drip UK clinics. Irish gift cards can only be redeemed at Get A Drip Ireland clinics. Dutch gift cards can only be redeemed at Get A Drip Holland.

 

Feedback & Complaints Policy

Get A Drip prides itself on our excellent customer service and quality range of products and services. Should you be dissatisfied with any part of your service at Get A Drip, you may make a complaint or provide us with feedback by sending an e-mail to feedback@getadrip.com. We aim to acknowledge all e-mails to this address within 5 working days.

 

Right to Refuse

We reserve the right to refuse to serve anyone who is rude or aggressive to our members of staff.

 

Website Use

We may make changes to these terms

We amend these Terms and Conditions from time to time. Our customers are expected to check this page periodically so that you can be satisfied with any changes that are relevant to you.

We may make changes to our website

We may update and change our website from time to time to reflect changes to our services and our users’ needs.

We may suspend or withdraw our website

Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension, withdrawal or restriction. You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions and other applicable terms, and that they comply with them.

How you may use material on our website

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on our website is provided for general information only, as a first port of call to find healthcare information. It is not intended to amount to medical advice upon which you should rely. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

We are not responsible for websites we link to. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

 

Independent Businesses Operate Many Services

Whilst Get A Drip operates and controls the online services, it is not responsible for the operation of all Clinic Services. Many Clinics (including mobile and concessions) are instead operated by independent franchisees. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you, and for any employment related matters in their Clinic. The full name and address of the operator can be found on your receipt.

 

Liability

Our responsibility for loss or damage suffered by you

The Products you purchase from Get A Drip are for private use only and you agree not to use the Products for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.

Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price you paid for the Products and any additional services. In particular, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:

Decisions you make based on the result of laboratory analyses that affect your health and/or that of others; the samples you send being lost, delayed or damaged in transit or via post from you to the laboratory; the laboratory being unable to test your samples for any reason; test results not being made available to you within the turnaround time stated for any Diagnostic Testing service; your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements; actions or inactions made by third parties in light of your voluntary disclosure of test results; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to show test results to your GP or doctor; your failure to send a sample to the laboratory for testing within the validity period; and loss or damage that is not foreseeable.

If we fail to comply with our Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into a Contract.

Whilst Get A Drip operates and controls the online services, it is not responsible for the operation of all Clinic Services. Many Clinics are instead operated by independent franchisees of Get A Drip. Each franchisee is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the services to you, and for any employment related matters in their Clinic. The full name and address of the operator can be found on your receipt.

We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended by the Consumer Rights Act 2015; any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

Events outside our control

We are not liable or responsible for any failure to perform – or delay in performance of – any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an ‘Event Outside Our Control [EOOC]’), such as in the event of a fire, industrial action by third parties, or threat of terrorist attack.

If an EOOC takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a Contract will be suspended, and the time for performance of our obligations will be extended for the duration of the EOOC. Where the EOOC affects our delivery of Diagnostic Testing kits or Online Shop Products to you, we will arrange a new delivery date with you once the EOOC is over.

 

Modification of Services and Ingredients Clause

  1. Flexibility in Service Provision: Get A Drip reserves the right to modify, change, or substitute the ingredients and dosages in our drips and injections as needed. This flexibility ensures that we can continue to provide our services even in the face of market fluctuations and availability of specific ingredients.
  2. Notification of Changes: Adjustments may be made without prior notification.
  3. Client Consent: By using our services, clients acknowledge and consent to the possibility of such modifications.
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