Terms and Conditions - Get A Drip

Terms & Conditions

Coronavirus Update

Updated 24th January 2022: All of our clinics are open again for bookings. Click here to book your appointment. If you arrive as a walk-in without an appointment, we cannot guarantee to see you straight away – you will be given an appointment time upon arrival. If you have booked an appointment, please arrive on time! If you arrive more than 10 minutes late, we reserve the right to give your appointment to someone else.

Booking Deposit

When booking your appointment online, you will be asked to pay a £10 holding deposit. This amount will be deducted from your final bill at your appointment. If you do not show up for your appointment, the £10 deposit will be forfeited. You can reschedule your appointment up to 48 hours before your appointment without losing your deposit. If you cancel your appointment at any time then the deposit will not be returned. 

Cancellation Policy

Please note that Get A Drip operates on a 48 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us at least 48 hours’ notice. If you arrive more than 10 minutes after your appointment time, we will consider this a cancellation. We reserve the right to charge the cost of the appointment if there is a no-show or adequate notice is not given. To rearrange or cancel your appointment, please log in to your account here. Alternatively, please phone your dedicated Get A Drip clinic and speak to a member of our team who can assist you. We strive to ensure that we are always available to you and are open 7 days a week.

Home & Office Visits

Our minimum spend is £125 with an additional call out fee. If a cancellation is made less than 24 hours before your appointment, 50% of the total payment will be charged to your card. Call outs must be paid 24 hours in advance, or – if the booking is made less than 24 hours before the appointment – at the time of booking. We will invoice the full amount in advance and will ask for a matching ID when doing so – this is a requirement from our payment provider Square. We do not offer refunds on call outs as IV Drips are pre-mixed in our clinics. Call out times may vary up to 2 hours due to external circumstances such as poor traffic. We may try to contact you before, during or after the scheduled call out time to provide updates. We ask that you please keep your phone nearby to answer. The person having the drip must be present and ready for their appointment at the time of the appointment. If the customer is not ready at the appointed time then we will consider this as a cancellation (see above cancellation policy) and we reserve the right to invoice the full amount and not offer a refund. We have lots of home call out customers and delays have a knock-on effect to our other customers. Every person having an appointment must have their own email address. We will email a medical questionnaire in advance of the appointment, which must be completed at least 12 hours prior to the appointment. If the medical questionnaire has not been completed in advance of the appointment, we reserve the right to cancel the appointment. We do not offer promotional discounts on home call outs. We do not accept payment for call outs with gift vouchers. Gift vouchers are only to be used in-store. Click here for call out fees and to request a call out. 

NADH

Due to the nature of NADH, this service must be booked and pre-paid in full at least 24 hours prior to your appointment time. Once an appointment has been booked, the payment cannot be refunded if the appointment is cancelled within 24 hours of your appointment time. This is due to NADH requiring storage at a very specific temperature in our medical freezers – it is removed from the freezer 24 hours before the appointment. Therefore, if an appointment is cancelled within 24 hours of the appointment time, the product will be wasted and cannot be refrozen. If you need to cancel or rearrange your appointment, this must be done over 24 hours prior to your appointment time, otherwise the full price will still be charged.

Courses & Packages

Courses are non-refundable. However, balances for outstanding treatments can be transferred to alternative IV treatments. Please speak to clinic staff for details. Please also note that we may recommend a change in your treatment programme during your course of treatments in order to best meet your individual needs.

Policy on Children

We regret that we are unable to allow children to remain unaccompanied in our reception areas. Our Front of House staff are neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our clinic staff to watch their children during treatments. For health and safety reasons, children are prohibited from entering the treatment rooms at any time.

Pets Policy

We regret that we are unable to allow pets in the clinic at any time. We do allow service animals, however.

Magic Stamp & Promotional Offers

All promotional offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.

Various discounts are available via the Magic Stamp loyalty application. The Magic Stamp app must be downloaded on your mobile device: sign up and search for ‘Get A Drip’ to get started. Stamps cannot be transferred. One stamp per person, per visit and per day. There must be a minimum spend of £100 on Vitamin Drips and/or Booster Shots only in order to qualify for a stamp. After 3 stamps, the customer receives a voucher for 25% off their next service. After 6 stamps, the customer receives a voucher for 50% off their next service. Once all 6 stamps have been used, the card will refresh. On the refreshed card, you will be entitled to 25% off on the 3rd stamp and 50% off on the 6th stamp again and so on. Magic Stamps may be collected and redeemed for both in-clinic appointments and home & office visits. Get A Drip is unable to issue stamps retrospectively.

Promotional offers are only for in-clinic use. They are not available on home and office visits unless stated otherwise. 

Promotional discounts are not applicable for packages, DNA Tests, Gift Vouchers, Blood Testing services or Impli Implants unless stated otherwise. Please check individual promotional offers’ T&Cs.

Gift Vouchers

Gift vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Gift vouchers cannot be used for Get A Drip Shop product purchases. Gift vouchers can only be redeemed in-store and cannot be used to pay for a call out. Please bring your gift voucher with you to your appointment for redemption.

Feedback & Complaints Policy

Get A Drip prides itself on our excellent customer service and quality range of products and services. Should you be dissatisfied with any part of your service at Get A Drip, you may make a complaint or provide us with feedback by sending an e-mail to feedback@getadrip.com. We aim to acknowledge all e-mails to this address within 5 working days.

Right to Refuse

We reserve the right to refuse to serve anyone who is rude or aggressive to our members of staff.

Website Use

We may make changes to these terms

We amend these Terms and Conditions from time to time. Our customers are expected to check this page periodically so that you can be satisfied with any changes that are relevant to you.

We may make changes to our website

We may update and change our website from time to time to reflect changes to our services and our users’ needs.

We may suspend or withdraw our website

Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension, withdrawal or restriction. You are responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and Conditions and other applicable terms, and that they comply with them.

How you may use material on our website

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our website for your personal use. You may also draw the attention of others within your organisation to content posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on our website is provided for general information only, as a first port of call to find healthcare information. It is not intended to amount to medical advice upon which you should rely. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

We are not responsible for websites we link to. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

Liability

Our responsibility for loss or damage suffered by you

The Products you purchase from Get A Drip are for private use only and you agree not to use the Products for any commercial purpose. We are not liable to you for any loss of profit, loss of business or revenue, business interruption or loss of business opportunity.

Our total liability to you resulting from a Contract is limited to the total value of that Contract – meaning the price you paid for the Products and any additional services. In particular, we are not liable for any costs, loss, delay, inconvenience or damage you suffer as a result of:

Decisions you make based on the result of laboratory analyses that affect your health and/or that of others; the samples you send being lost, delayed or damaged in transit or via post from you to the laboratory; the laboratory being unable to test your samples for any reason; test results not being made available to you within the turnaround time stated for any Diagnostic Testing service; your failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements; actions or inactions made by third parties in light of your voluntary disclosure of test results; your failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test; your failure to show test results to your GP or doctor; your failure to send a sample to the laboratory for testing within the validity period; and loss or damage that is not foreseeable.

If we fail to comply with our Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms and Conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time we entered into a Contract.

We do not in any way exclude or limit our liability for:

Death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended by the Consumer Rights Act 2015; any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

Events outside our control

We are not liable or responsible for any failure to perform – or delay in performance of – any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an ‘Event Outside Our Control [EOOC]’), such as in the event of a fire, industrial action by third parties, or threat of terrorist attack.

If an EOOC takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you. Our obligations under a Contract will be suspended, and the time for performance of our obligations will be extended for the duration of the EOOC. Where the EOOC affects our delivery of Diagnostic Testing kits or Online Shop Products to you, we will arrange a new delivery date with you once the EOOC is over.

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